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It is actually impossible for me to be a manager! Then they inform me I'm a foul manager and a pacesetter! They are saying it’s my fault!”
Other supervisors commented that workers are significantly hired due to the fact their relatives perform for Celltel’s CISM or they have connections and/or are linked to Indonesian politicians.
“I have stress on me to press my workforce to lessen the typical phone time so we can remedy far more phone calls for each hour. But how am I intended to encourage and persuade my team To do that once they don’t pay out them effectively in comparison to Australian operations and they may have taken out Virtually all incentives due to the fact everyone is underperforming?
An article in a number one Australian newspaper highlighted major issues Together with the teaching of employees on the Celltel Indonesian contact centre. Based upon trustworthy investigation and resources, the report states:
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